Terms & Conditions
Welcome to Shepherd's House. These terms and conditions govern your use of our website and services. By accessing our site or booking a stay, tour, or activity with us, you agree to comply with these terms.
1. Acceptance of Terms By using our website, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree, please refrain from using our services.
2. Booking and Payments When making a booking with Shepherd's House, you agree to:
Provide accurate personal and contact details for all travelers.
Complete payments or deposits as required to secure your reservation.
Adhere to the specific cancellation and refund policies mentioned during the booking process.
We reserve the right to cancel bookings in case of payment failure or inaccurate information.
3. Pricing and Availability While we strive for accuracy, our tour prices and availability may change due to the seasonal nature of mountain tourism. If an error occurs in your booking, we will notify you immediately to offer a fair alternative or a full refund.
4. Travel Requirements and Responsibilities
Safety & Health: Mountain activities involve inherent risks. Guests must follow the safety instructions provided by our guides.
Documents: Customers are responsible for obtaining valid passports, Kyrgyzstan visas (if required), and appropriate travel insurance.
Conduct: Travelers must respect local Kyrgyz traditions, laws, and the environment. We advocate for "Leave No Trace" principles in the mountains.
5. Cancellations and Refunds
Cancellation policies for our wagon hut and guided tours may vary depending on the season and group size.
Refund eligibility depends on the specific terms stated at the time of your booking.
Shepherd's House is not responsible for fees charged by third-party payment processors or banks during the refund process.
6. Mountain Logistics and Force Majeure Nature is unpredictable. Shepherd's House is not liable for delays, cancellations, or disruptions caused by extreme weather conditions, mountain road closures, or other unforeseen circumstances (Force Majeure). In such cases, we will do our best to adjust the itinerary for your safety.
7. Use of Website You agree not to misuse our website’s functionality, engage in fraudulent activity, or use our content (photos and descriptions of our huts/tours) without our prior permission.
8. Limitation of Liability While we take every precaution to provide a safe experience, Shepherd's House is not responsible for:
Personal injury, loss, or damage occurring during trekking or mountain activities beyond our reasonable control.
Disruptions caused by third-party services (e.g., international airlines or external transport).
9. Policy Updates We may update these terms periodically to reflect changes in our services or local regulations. Continued use of our website constitutes acceptance of any updates.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Email: shepherdshouse.kg@proton.me
Phone: +996 709 606 713
Address: Aktilek str 19, Aksuu village, Kyrgyzstan
By continuing to use our website, you acknowledge and agree to the terms outlined above.